Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical shipping timeline for furniture?
Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most items within 30 days of delivery, provided they are in original condition and packaging. Please note that custom-made furniture is final sale.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking link. You can also monitor your status through the 'Order History' section of your account.
Are your wood products sustainably sourced?
At The Pavilion, we prioritize quality and ethics. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed materials.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm and Klarna to help you build your dream home on your budget.